- The Ebrington Arms
Tel: 01386 593 223
Open daily 9am - close
The Ebrington Arms & The Killingworth Castle
Who we are
Jim & Claire Alexander t/a The Ebrington Arms est 18/1/2007
The Traditional Inn Ltd t/a The Killingworth Castle
Company No. 8108341
Address: The Ebrington Arms, Ebrington, Chipping Campden, Glos.
What information do we collect about you?
We collect information about you when you register with us on our website, login to our website or applications (directly or by using social media logins), download any of our mobile applications, or commence or complete an online transaction to use our products and services. We collect information about you when you contact our reservations team to make a booking. We also collect information from you when you sign up to any of our loyalty programmes, subscribe to any of our marketing communications, complete our voluntary customer surveys, enter our competitions or provide feedback. These may be carried out online, by telephone or in person.
Some of the information we collect may be classed as personal data, that is, it is information about an individual who can be identified from it. It may be collected any time you submit it to us, whatever the reason may be.
In doing business with you, typically we will collect:
• Full or partial contact details including names and addresses (including business details), telephone and email details.
• If you have special requirements then it may also be necessary to collect details about diet or disability or any other preferences that you may have.
• Car parking arrangements at the pubs may also make it necessary for us to collect your car registration number for your visit to us.
• We collect payment card information from you should you choose to use this form of payment for purchasing or guaranteeing use of our products and services. You may choose to store this information with us when booking online, for the purpose of making your future bookings more quickly, via our secure online facility provided by Open Table (dining reservations) and Little Hotellier (room reservations).
• If you choose to connect with us via social media links, for example such as Facebook or Twitter, we may collect your user name, your name (including surname) and email address, your gender, and your location. We may also collect your birthdate and other significant dates for making special offers to you around your birthday and other anniversaries.
• From our overseas guests we may also collect passport details.
If you provide us with any personal data relating to any third party (e.g. information about your spouse, children, employees or colleagues) for particular purposes, by submitting such information to us, you warrant and represent to us that you have obtained the consent of such third party to provide us with their personal data for the respective purposes.
How will we use the information about you?
We use the information we collect about you to process your bookings, answer your queries, process your voucher purchases, provide our pubs facilities and services, provide discount information. With your consent, we will contact you via our marketing and sales channels (email/ phone/ post) about other related products and services our pub business’s, provide which we think may be of interest to you. Our marketing communications are generally sent by email but we may sometimes use other methods of delivery such as by post or SMS.
We may use your information collected from the website, via cookies or direct input, to personalise your repeat visits to our website and send triggered messaging emails to you.
We may use your information to meet and comply with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory body which are binding on us; and for purposes which are reasonably related to the aforesaid.
We sometimes engage the services of trusted third parties to process the information collected by generating anonymised statistics to assist us with our marketing campaigns and business analysis. We do not disclose this anonymised data outside of our pubs. It is not possible for the business to identify an individual from such anonymised data presented in our internal reports.
Your information may also be shared between the pubs for marketing and business management purposes.
Where we use contracted and trusted third parties to facilitate our provision of services and offers, we will also share your data with those parties for that purpose. This includes the processing and delivery of marketing communications to you, processing review and upgrade services and any other third party services engaged to perform a business support, operational or administrative function.
In some instances it is necessary to transfer your personal data overseas. Any transfers will be made in full compliance with all aspects of the Data Protection Act.
Third parties are subject to confidentiality obligations and may only use your personal data to perform the necessary functions and not for other purposes.
We do not share your data with any third parties outside of the above processing arrangements and we do not share your data with any business external to our group for their own marketing purposes. From the data we collect, you should only ever receive marketing communications from our own brands and pubs.
We may also disclose personal data as permitted or required by law. For instance, if asked by the authorities, such as the police or HMRC, we may share your personal data with them for the purposes of prevention and detection of crime. Information is not shared with them outside of this purpose.
Transaction and Information Security
We understand how important it is to securely store any information that you provide. The pubs take the privacy and security of your payment and personal details very seriously. Although we take reasonable care to keep your personal data secure, we cannot be held liable for any loss you may suffer from unauthorised access or loss of any data provided to group websites. As part of our security measures, Open Table and Little Hotellier use encryption technologies for online transactions via our websites.
Should you choose to store your credit card details with us via Little Hotelier for the purpose of making a future booking transaction, this information with their secure third party payment gateway which is accredited for PCI DSS (Payment Card Industry Data Security Standards).
Our guest Wi-Fi service is provided by ourselves, depending upon which pub site you are visiting. If you choose to use the service to access web sites or content provided by third parties or purchase products from third parties, then your personal information may be available to the third-party provider. The way third parties handle and use your personal information related to the use of their services is governed by their policies. The pubs have no responsibility for their policies, or third parties’ compliance with them. Our guest wireless/wired systems use radio channels or local area networks to transmit voice and data communication information; privacy therefore cannot be guaranteed, and the pubs shall not be liable to you for any lack of privacy you experience while using the service.
Whilst we take reasonable, appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the internet can ever be totally guaranteed secure. Consequently, please be aware that we cannot guarantee the complete security of any personal data that you transfer over the internet to us whilst in transit. Sending such information is entirely at your own risk.
We advise that you follow general internet security guidelines:
• Always log out and close the website browser when you complete an online session, especially if you are using a computer or terminal in a public location.
• Keep your online account passwords private. Our online accounts are intended for single guest use and link information provided to your guest record.
• When creating a password, use at least 8 characters. A combination of letters and numbers is best. Dictionary words, your name, email address, or other personal data that can be easily obtained are best avoided for passwords.
• Avoid using the same password for multiple online accounts.
We would like to send you information about other products and services, including offers from either site, which we believe may be of interest to you. If you have consented to receive our marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted, you can unsubscribe by any of the following methods:
• selecting the UNSUBSCRIBE link included in our emails
• contacting our reservations Team on any one of the below email addresses:
In the event that our business is transferred, sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchaser’s advisers and may be passed to the new owners of the business.
Accessing and Amending your Personal Information
You have a right to access a copy of the information which we hold about you. If you would like to do this, please email or write to us at the following address. We reserve the right to make a small charge for these requests as per the terms of the Data Protection Act.
The Ebrington Arms
Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.
We will never ask you to confirm any account or credit card details via email. If you receive an email claiming to be from the Ebrington Arms or The Killingworth Castle asking you to do so, please ignore it and do not respond. You can contact our reservations manager to report it or if you are unsure.
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